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Frequently Asked Questions
FAQ
What payment methods do you accept?
We accept all major credit cards, including:
Visa
MasterCard
American Express
We also accept the following payment methods for your convenience:
Apple Pay
Google Pay
Amazon Pay
Shop Pay
PayPal
Financing is available through Shop Pay Installements.
Simply choose Shop Pay at checkout to apply for financing.
How do i return my items?
Request A Return
You may request a return for your item as long as it has been less than 30 days after delivery and your items are in new/unused condition with all original parts and packaging.
Please email our team at hello@xgenauto.com along with your XGA Order Number and name of the item(s) you wish to return.
Our team will reply within 24 - 48 hours Monday to Friday 9am - 5pm PST.
How do i submit a warranty claim?
You may submit a warranty claim if your order is still under our 6 month warranty.
To submit a claim, email our team at hello@xgenauto.com with your XGA Order Number, photos and/or video showing the issue, and the description of the product issue.
Our team will reply within 24 - 48 hours Monday to Friday 9am - 5pm PST.
I have a question regarding a product.
Please email our team at hello@xgenauto.com where our friendly team will help answer any questions you may have about your product's features, fitment, and more!
The item i want is out of stock.
Something out of stock? No problem, we'll have it available again soon!
GET NOTIFIED ABOUT RESTOCKS
Select the item you're interested in
Select the 'Notify Me When It's Restocked' link on the product page
Select the item(s) you're interested in to be notified as soon as it's available - simple!
When will my order be delivered?
The majority of our items get delivered in just 3-5 business days.
Larger items such as bumpers and full body kits may be shipped via a Freight Truck carrier which normally takes around 5-7 business days to deliver.
On rare occasions, packages may be delayed due to weather or other operational issues. Please kindly allow some additional time for delivery in these cases.
When will my order be shipped?
Normally orders will be processed and packed the next business day after placing your order and then picked up from our facility within 24-48 hours by the shipping carrier.
The average time in between when an order is placed and starts moving within a shipping carrier's network is between 1-3 business days.
If you place an order on a Friday or over a Weekend, your order will be packed the following Monday for shipment.
Tracking is provided immediately once the carrier has possession of the package.
Why Choose Us?
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COMMUNITY
Proudly founded and operated by local car enthusiasts in Los Angeles, California we are incredibly passionate about the modification and car culture community.
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QUALITY
We have made it our mission to source, curate, and offer premium aftermarket parts backed by our commitment to quality and outstanding customer service.
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COMMITMENT
XGENAUTO is run by genuine, real people as passionate about this scene as you are. We are excited and committed to making your dream build a reality!