Warranty Terms & Conditions

These Warranty Terms & Conditions apply to products sold by XGENAUTO. Warranty coverage varies by product type as described below. Certain products may have different warranty terms stated on the applicable product page, in which case the product-specific terms will apply.

Nothing in this warranty is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable law.

1. Electronic Products — 6-Month Limited Warranty

Unless otherwise stated on the applicable product page, electronic products include a complimentary 6-month (180-calendar-day) limited warranty beginning on the date of delivery.

Electronic product warranties may be administered or fulfilled through the original manufacturer. Manufacturer warranty requirements, claim procedures, available remedies, and replacement limits may apply.

This limited warranty covers manufacturing defects in the warranted electronic product during the applicable warranty period.

What Is Not Covered

This limited warranty does not cover problems or damage caused by or resulting from:

  • Improper or incorrect installation

  • Incorrect wiring or electrical connections

  • User error, misuse, abuse, or neglect

  • Modification or alteration of the product

  • Accidents, collisions, impacts, or road hazards

  • Water intrusion or environmental damage not caused by a manufacturing defect

  • Normal wear and tear

  • Damage caused by another vehicle component or aftermarket product

  • Improper voltage, electrical faults, or vehicle electrical-system problems

  • Cosmetic damage that does not affect the intended operation of the product

  • Damage occurring after delivery that is unrelated to a manufacturing defect

2. Electronic Warranty Claim Procedure

Customers requesting warranty service may be required to perform reasonable troubleshooting steps and provide photographs, videos, installation information, or other documentation reasonably necessary to identify and verify the reported defect.

Failure to provide reasonably requested information or complete reasonable troubleshooting necessary to evaluate the reported defect may prevent XGENAUTO or the manufacturer from approving the claim.

If a covered defect is confirmed, XGENAUTO or the manufacturer may, as applicable, repair the product, provide a replacement product or replacement component, or provide another remedy required by applicable law.

Replacement products or components are subject to the remaining warranty period of the original product unless otherwise required by applicable law. A replacement does not restart or extend the original warranty period.

XGENAUTO may require the allegedly defective product or component to be returned for inspection or testing. When XGENAUTO requires a return as part of an approved warranty evaluation within the contiguous United States, XGENAUTO will provide the applicable return shipping instructions and, where applicable, a prepaid return label.

If inspection or testing reasonably determines that the returned product is functioning properly or that the reported issue resulted from a condition excluded from warranty coverage, the claim may be denied.

Submitting inaccurate, altered, fraudulent, or misleading information in connection with a warranty claim may result in denial of the claim to the extent permitted by applicable law.

3. Body Parts — Limited Warranty Against Manufacturing Defects

New, non-electronic body parts sold by XGENAUTO are warranted against material manufacturing defects existing at the time of delivery.

For purposes of this warranty, a manufacturing defect is a defect in the materials or manufacture of the product that materially prevents the product from being reasonably used for its intended purpose.

This warranty does not guarantee that an aftermarket body part will install identically to an original equipment manufacturer (OEM) component or require no professional preparation or adjustment.

Aftermarket Fitment

Aftermarket body parts may require professional preparation or adjustment during installation, including alignment, sanding, trimming, drilling, shaping, adjustment of mounting points, or other minor modifications commonly associated with installation of aftermarket automotive body components.

Reasonable variations in fitment, panel gaps, dimensions, surface finish, texture, mounting position, or appearance that can be corrected through ordinary professional preparation, adjustment, or installation are not considered manufacturing defects.

This warranty does not cover fitment problems caused by vehicle damage, previous collision repairs, vehicle modification, non-original components, incorrect installation, or variations in the vehicle itself.

Customers are responsible for verifying vehicle compatibility and test-fitting body components before painting, refinishing, permanently modifying, or installing them.

4. Body Part Warranty Exclusions

The Body Parts Limited Warranty does not cover damage, defects, deterioration, or fitment issues caused by or resulting from:

  • Improper installation

  • Installation by an unqualified installer

  • Modification or alteration

  • Cutting, drilling, sanding, trimming, or reshaping beyond normal installation requirements

  • Painting or refinishing

  • Accidents, collisions, impacts, or road hazards

  • Scraping or contact with curbs, driveways, speed bumps, or road debris

  • Misuse, abuse, or neglect

  • Improper storage or handling after delivery

  • Damage caused by other vehicle components or aftermarket products

  • Normal wear and tear

  • Environmental exposure

  • Heat damage not attributable to a manufacturing defect

  • Chemical exposure

  • Vehicle modifications affecting fitment

  • Damage occurring after delivery that is unrelated to a manufacturing defect

A claim involving a condition that was reasonably observable before installation, modification, or refinishing should be submitted before the product is installed, modified, painted, or refinished.

Installing, modifying, painting, or refinishing a product after discovering a reasonably apparent defect may affect warranty coverage for that condition.

This provision does not affect claims involving latent defects that could not reasonably have been discovered before installation or modification.

5. Paint, Color & Finish

Unless expressly stated otherwise on the applicable product page, painted or color-matched aftermarket body parts are not guaranteed to provide an exact color match to the customer's vehicle. XGENAUTO uses aftermarket third party paint formulas for our products and does not use any OEM/Factory paint. 

Automotive paint can vary due to vehicle age, UV exposure, environmental conditions, previous repairs or refinishing, manufacturing variation, paint batch variation, and differences in application.

Even when the correct manufacturer paint code is used, differences may occur in shade, metallic or pearl orientation, gloss, texture, or overall appearance.

Professional blending, polishing, correction, preparation, or refinishing may be necessary to achieve an acceptable match between an aftermarket component and surrounding vehicle panels. Reasonable color or finish variation alone is not considered a manufacturing defect.

Aftermarket body parts may also exhibit minor cosmetic imperfections resulting from normal manufacturing, finishing, packaging, or handling processes. Minor surface marks, light scratches, small paint chips, dust nibs, texture variations, minor blemishes, polishing marks, or other cosmetic imperfections that do not materially affect the product's fitment, function, structural integrity, or overall intended appearance are considered within reasonable manufacturing and finishing tolerances and, by themselves, are not considered manufacturing defects.

Minor cosmetic imperfections that can reasonably be corrected through normal installation preparation, polishing, touch-up, or refinishing do not automatically qualify the product for replacement or refund. This does not apply to material defects or damage that substantially impair the product's appearance, fitment, function, or structural integrity, or to any rights or remedies that cannot be excluded under applicable law.

Paint or finish damage resulting from installation, modification, road debris, impacts, accidents, chemicals, improper washing or care, environmental exposure, normal wear and tear, or other external causes is not covered.

Customers should carefully inspect painted products before installation. Claims involving readily observable shipping damage, paint damage, or material finish defects should be reported before installation whenever reasonably possible.

Installation of a painted product after a readily observable color or finish condition has been identified may affect warranty coverage for that condition.

6. Labor, Installation & Other Costs

Unless otherwise required by applicable law, XGENAUTO's limited warranties apply to the warranted product or component itself and do not cover third-party costs associated with:

  • Installation

  • Removal

  • Reinstallation

  • Diagnosis

  • Vehicle repair

  • Body work

  • Paint or refinishing

  • Towing

  • Rental vehicles

  • Storage

  • Vehicle downtime

  • Loss of use

  • Other third-party labor or service charges

Customers are responsible for inspecting and test-fitting products before incurring painting, installation, modification, or other third-party expenses.

Some states do not allow certain exclusions or limitations of incidental or consequential damages, so some of the above limitations may not apply to you.

7. Limitation of Liability

To the maximum extent permitted by applicable law, XGENAUTO will not be responsible for indirect, incidental, special, or consequential damages arising from the use, installation, removal, or failure of a product.

Nothing in these terms excludes or limits liability for personal injury, property damage, or any other liability to the extent that such liability cannot legally be excluded or limited under applicable law.

8. International, Alaska, Hawaii & U.S. Territory Warranty Claims

For orders shipped outside the contiguous United States, including Alaska, Hawaii, Guam, other U.S. territories, and international destinations, customers may be responsible for warranty-related transportation or shipping costs to the extent permitted by applicable law.

Any rights that cannot legally be conditioned on the customer's payment of such costs remain unaffected.

9. Warranty Period

Unless otherwise stated on the applicable product page, the 6-month electronic product warranty expires 180 calendar days after the date of delivery.

Calendar days include weekends and holidays.

A warranty claim must be submitted within the applicable warranty period. A claim timely submitted during the warranty period will not become invalid merely because evaluation, shipping, testing, or resolution occurs after the warranty period expires.

10. General Terms

XGENAUTO reserves the right to deny a warranty claim when reasonably determined that the reported condition is not covered by the applicable warranty, including where the condition resulted from an exclusion stated in this policy.

Warranty coverage may also be denied where a customer fails to provide information reasonably necessary to evaluate a claim or where fraudulent or materially misleading information is submitted.

These Warranty Terms & Conditions are subject to applicable federal, state, and local law. No provision of this policy is intended to waive any consumer right that cannot lawfully be waived.

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Warranty claims can be requested at the link below: https://forms.fillout.com/t/she79wuFVNus

OR

By emailing XGENAUTO at hello@xgenauto.com